Returns and exchange

At Normcore, we strive to provide our customers with high-quality products and exceptional service. Please read our return and exchange policy carefully before making a purchase.

Returns and Exchanges: We do not accept returns for change of mind. However, we offer exchanges or returns in the following circumstances: If the item arrives broken, defective, or damaged or if we sent the wrong item by mistake.

Notification Period: Any issues regarding the received items must be communicated to us within 2 days of receiving the package. Please contact our customer service team via + 9136939273 to initiate the return or exchange process.

Return Shipping: Customers are responsible for all shipping-related expenses for returns or exchanges. The returned item must be shipped back to us within 3 days of notifying us of the issue.

Timeframe for Resolution: We aim to initiate the exchange or refund process within 1-2 days after receiving the returned package and inspecting the item(s). Inspection of Items: All items must be thoroughly inspected before a return or exchange is processed. Items found to be worn, used, or in unsellable condition will be rejected and returned to the customer.

Exclusions: Please note that any issues raised after the specified time frame of 2 days from receiving the package will not be considered for return or exchange.

Refund Method: Refunds for eligible returns will be issued through store credit. By making a purchase with us, you acknowledge and agree to abide by the terms of our return and exchange policy outlined above. If you have any questions or concerns, feel free to reach out to our customer service team for assistance. Normcore reserves the right to amend or update this policy at any time without prior notice.